Refund policy

Return & Refund Policy

We want you to feel confident shopping with Elevare Health. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition in which it was received
• In its original packaging, with all included accessories, manuals, parts, and components
• Accompanied by your receipt or proof of purchase

To request a return, contact us at elevare.health1@gmail.com before sending any item back.

Please include your order number and the reason for your return. If your return is approved, we will provide instructions for where and how to send your item.

Items returned without prior authorization may not be accepted.

Return Shipping

For returns requested because of a change of mind, preference, or other reason not related to a product defect or fulfillment error, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us promptly. After we review the issue, Elevare Health will provide an appropriate resolution, which may include replacement, refund, or return-shipping instructions at no additional cost to you.

Please do not return merchandise to the address shown on the original shipping package unless specifically instructed to do so by Elevare Health.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, missing components, or you receive the wrong product, contact us as soon as possible at elevare.health1@gmail.com.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the product and, when applicable, the packaging

We will review the information and work with you to provide an appropriate resolution.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once they have been opened, used, worn, or otherwise placed into personal use.

Items that are specifically identified as final sale at the time of purchase are also not eligible for return.

Gift cards are non-refundable.

Please contact us before purchasing if you have questions about whether a specific product is returnable.

Sale and Promotional Items

Products purchased at a promotional or discounted price are generally eligible for return under this policy unless the product was specifically identified as final sale at the time of purchase.

A displayed compare-at price or promotional price does not, by itself, make an item final sale.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, color, size, or model, request a return for the original item. Once the return is approved, you may place a separate order for the replacement product.

Order Cancellations

Orders may begin processing shortly after they are placed.

If you need to cancel an order, contact us as soon as possible at elevare.health1@gmail.com. We will make a reasonable effort to accommodate your request, but we cannot guarantee cancellation once an order has entered processing or fulfillment.

If your order has already shipped, the standard return process will apply.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at elevare.health1@gmail.com.

Original shipping charges, if any, are generally non-refundable unless the return resulted from an error by Elevare Health or the item arrived damaged, defective, or incorrect.

European Union Customers

If your order is shipped into the European Union and applicable law gives you a statutory cancellation or cooling-off right, those legal rights will apply in addition to this policy.

Where applicable, merchandise must be returned in the condition required by law, together with proof of purchase.

Questions

If you have questions about a return or refund, contact us at:

elevare.health1@gmail.com